There may be several reasons why your card hasn’t arrived.
If your account was just opened or you recently requested a replacement card, the card may still be in transit. We suggest allowing up to two weeks for your card to arrive.
If it’s been longer than two weeks, there may have been an issue with the address on file for your account. Verifying your address is a great first step to determining why your card is delayed. You can do this in the mobile app by going to Settings and then tapping Account Details.
If your address is incorrect, or if it’s been more than two weeks and you still haven’t received your card, please contact us at support@tempopay.com and our Customer Care team will help you.