There are a few reasons your card may be declined. Here are the most common experiences:
- Inactive physical card. If your physical card has not been activated it will be declined. Please activate your physical card in the TempoPay app.
- Insufficient funds. There are insufficient funds available in your account to pay for the transaction. Check your available balance in the mobile app.
- Unauthorized purchase. The purchase you are trying to make is outside of the allowed spending categories. Allowed categories typically include medical, dental, vision, or other authorized healthcare expenses.
- Replacement card. If you recently ordered a replacement card your new card may not have been activated or you’re trying to use the old card and the expiration date is no longer valid.
- Card frozen. If you put a “freeze” on your card in the app you’ll need to unfreeze it to resume spending. You can do this in the TempoPay app settings.
- Incorrect card information. If you’re making an online transaction and the card, expiration date, or CVV information you’re entering is incorrect the card will be declined.
If you’re still not sure why your card isn’t working, please reach out to Customer Care at support@tempopay.com or 1-888-837-5820 for help.